Getting a new domestic LPG connection no longer necessarily requires repeated visits to a gas distributor. The major public-sector LPG companies — Indane, Bharatgas and HP Gas — provide online routes for new-connection applications, although the exact process and documents can vary by provider and state.
Before starting the application, keep your identity and address documents ready, check whether your household already has an LPG connection, and use only the official LPG company websites or apps.
Who Can Apply for a New LPG Connection?
For a regular domestic LPG connection, applicants generally need to provide Know Your Customer (KYC) information along with proof of identity and address.
HP Gas, for example, states that a new domestic connection is available when the applicant does not already have an LPG connection from a PSU oil company in the household and meets the applicable requirements. Its citizen charter also specifies that the applicant should be above 18, reside within the distributor's operating area and submit KYC with identity and residence proof. (Hindustan Petroleum Corporation Ltd.)
One important rule is that a household should not maintain multiple domestic LPG connections. HP Gas explicitly notes that one household can possess only one LPG connection. (Hindustan Petroleum Corporation Ltd.)
What Documents Should You Keep Ready?
For a standard new connection, keep these documents available:
- Aadhaar card
- Voter ID
- PAN card
- Passport
- Driving licence
- Government-issued identity card
- Bank passbook, where accepted
- Ration card
- Electricity, telephone or water bill
- Registered rent/lease document
- Property or house-registration document
- Other accepted proof of address listed by the LPG company
You will not necessarily need every document on this list. Usually, the application requires an accepted proof of identity (POI) and proof of address (POA).
Bharatgas's KYC form, for example, lists Aadhaar, passport, PAN, voter ID, government ID and driving licence among its identity documents, while its address-proof list includes Aadhaar, driving licence, lease agreement, voter ID, utility bills, passport, ration card, property documents and bank/credit-card statements. (eBharatGas)
HP Gas similarly publishes separate lists of accepted identity and address documents. (Hindustan Petroleum Corporation Ltd.)
Keep the Original Documents Too
Even when you apply online and upload scanned copies, keep the original documents available.
LPG KYC procedures can require the original document to be produced for verification. Bharatgas, for example, states in its KYC form that the original proof should be produced for verification by the distributor. (eBharatGas)
Indane: How to Apply Online
Indane is IndianOil's domestic LPG service.
IndianOil currently says customers can register for new connections through the IndianOil ONE app and the IndianOil customer website. (Indian Oil Corporation)
The basic process is:
- Open the official IndianOil LPG/customer-service platform.
- Select the option for a new LPG connection.
- Enter your personal and contact details.
- Select the appropriate distributor serving your address.
- Complete the KYC information.
- Upload the requested identity and address documents.
- Complete the required declarations.
- Make the applicable payment through the authorised online process.
- Track the application and follow the distributor's instructions for installation and delivery.
IndianOil's published FAQ confirms that new domestic Indane connections are available on demand and require valid identity and residence proof. (Indian Oil Corporation)
Important for Karnataka Applicants
IndianOil specifically notes that Karnataka and Tamil Nadu have a state requirement under which a ration card is required for issuing a new domestic LPG connection. (Indian Oil Corporation)
If you are applying for an Indane connection in Karnataka, therefore, keep your ration card ready rather than assuming Aadhaar alone will be sufficient.
Bharatgas: How to Apply Online
Bharatgas is operated by Bharat Petroleum Corporation Limited (BPCL).
BPCL has provided online registration and payment facilities for new LPG connections, including the earlier Sahaj online new-connection system. (Bharat Petroleum)
For a current application:
- Use the official Bharatgas/BPCL customer platform.
- Select new LPG connection.
- Enter your personal and address details.
- Select your preferred/servicing distributor where applicable.
- Complete the KYC details.
- Upload the required POI and POA documents.
- Complete the applicable declarations.
- Make the required payment through the official payment facility.
- Save your application/reference details for tracking.
Bharatgas's KYC documentation confirms that identity and address verification form part of the new-consumer process. (eBharatGas)
BPCL also continues to provide digital LPG services through web and mobile channels. (Bharat Petroleum)
HP Gas: How to Apply Online
HP Gas is the LPG brand of Hindustan Petroleum Corporation Limited (HPCL).
HPCL states that customers can apply for a new connection without visiting the distributorship by using the HP Gas consumer portal, HPPAY app or the Government of India's UMANG app. (Hindustan Petroleum Corporation Ltd.)
The process generally involves:
- Open the official HP Gas consumer platform.
- Select Get New Connection.
- Enter your mobile and personal details.
- Choose the distributor serving your address.
- Complete the KYC information.
- Upload the required identity and address documents.
- Complete the applicable payment and declaration steps.
- Track the application and follow the distributor's instructions.
HPCL's FAQ confirms that online booking for a new HP Gas connection is available. (Hindustan Petroleum Corporation Ltd.)
What Is KYC for an LPG Connection?
KYC means Know Your Customer.
For an LPG connection, the KYC process records information such as your:
- Name
- Date of birth
- Address
- Mobile number
- Identity details
- Household-related information where applicable
The purpose is to establish the customer's identity and residence and help prevent duplicate or unauthorised domestic connections.
HPCL describes KYC as the format used to provide proof of identity, proof of address and other personal details. (Hindustan Petroleum Corporation Ltd.)
Check Your Household Before Applying
Before submitting a new connection request, check whether another LPG connection already exists at your household.
This is important because LPG companies conduct checks for duplicate connections.
If you genuinely maintain separate households but a system flags your details as a possible duplicate, you may be asked to provide KYC and supporting address documents to establish that the households are separate. HP Gas describes this verification process in its official FAQ. (Hindustan Petroleum Corporation Ltd.)
Do not submit a second new-connection application simply because your first application appears delayed.
First check its status with the relevant LPG company or distributor.
How Much Does a New LPG Connection Cost?
The amount payable is not simply the price of the first cylinder.
Depending on the connection and location, charges can include:
- Cylinder security deposit
- Pressure-regulator security deposit
- First refill
- LPG hose
- Installation or demonstration charges
- Domestic Gas Consumer Card or related charges
- Applicable taxes or statutory charges
The exact amount can change and can differ according to cylinder type, location and applicable company charges.
For example, HPCL's current FAQ lists security deposits separately for the cylinder and pressure regulator and notes that refill cost and applicable stamp duty may also be charged. (Hindustan Petroleum Corporation Ltd.)
IndianOil also publishes its applicable LPG connection and service charges through its LPG services information. (Indian Oil Corporation)
Do not rely on an old social-media post quoting a fixed “new connection price.” Check the amount shown in the official application/payment process before paying.
Do You Need to Buy a Gas Stove?
A new LPG connection and a cooking appliance are separate matters.
Before installation, you should have equipment that meets the applicable safety standards.
HPCL states that before release of a domestic LPG connection, the customer should have an ISI-marked hotplate conforming to IS:4246 and a Suraksha LPG hose conforming to IS:9573 Type IV. (Hindustan Petroleum Corporation Ltd.)
If you are purchasing a stove or hose from a distributor, check the applicable price and whether the item is mandatory for your particular installation rather than accepting an unexplained bundled charge.
Can You Get a Connection If You Are Renting a House?
A rented home does not automatically prevent you from applying for a domestic LPG connection.
The important requirement is to establish the address using an accepted proof of address.
Depending on the LPG company and circumstances, accepted documents can include a registered leave-and-licence/rent document, utility bill, Aadhaar or other listed address proof. HP Gas and Bharatgas both publish accepted address-document categories. (Hindustan Petroleum Corporation Ltd.)
If your Aadhaar shows your permanent address but you currently live at a different rented address, check which alternative address proof the LPG company accepts before submitting the application.
What About PM Ujjwala Yojana?
A regular LPG connection should not be confused with a connection under the Pradhan Mantri Ujjwala Yojana (PMUY).
PMUY has separate eligibility requirements.
The official PMUY website currently states that an applicant for PMUY must be a woman aged 18 or above, belong to an eligible poor household based on the prescribed deprivation declaration, and have no other LPG connection from any OMC in the same household. (PMUY)
PMUY applicants have additional documentation requirements, including KYC, Aadhaar, family-composition documentation and bank-account details as applicable. (PMUY)
If you are applying under PMUY, follow the PMUY-specific document and eligibility checklist rather than using the regular-connection checklist alone.
Be Careful With Fake LPG Websites
New LPG connections involve personal information, identity documents and payments, so use care when searching online.
Avoid websites that:
- Ask for payment to an individual's bank account or UPI ID
- Promise an LPG connection immediately for an extra fee
- Ask for your OTP over the phone
- Request unnecessary Aadhaar or banking information
- Claim to be a distributor without verification
- Use a domain that does not belong to the LPG company or an authorised government service
HPCL itself has published an alert regarding fake websites on its HP Gas website. (Hindustan Petroleum Corporation Ltd.)
Start from the official IndianOil, BPCL/Bharatgas, HPCL/HP Gas or government service platform rather than clicking an unknown advertisement.
New LPG Connection Checklist
Before you submit your application, keep this checklist ready:
- Aadhaar or another accepted identity document
- Address proof
- Ration card, if required in your state or for the particular connection
- Mobile number
- KYC details
- Bank details, if required for the applicable subsidy/benefit process
- Passport-size photograph, if requested
- Original documents for verification
- Payment method
- Current address and PIN code
- Details of your existing household LPG connection, if any
- A suitable LPG stove and safety hose
Which LPG Provider Should You Choose?
Indane, Bharatgas and HP Gas all provide domestic LPG services through their respective distributor networks and digital channels.
The practical choice can depend on factors such as:
- Which distributor serves your address
- Availability of online application facilities
- Delivery coverage
- Distributor location
- Service availability in your locality
- Applicable connection and equipment charges
- Cylinder options available in your area
Rather than choosing solely on a national brand name, first check which authorised distributor serves your exact address and what services are available there.
What Happens After You Apply?
After submitting the online application, the LPG company/distributor may verify your details and documents before releasing the connection.
Depending on the provider and application, you may receive:
- Application/reference confirmation
- KYC/document verification
- Payment instructions
- Connection approval or further document request
- Installation or inspection
- Cylinder and regulator release
- Connection/customer details
Keep your application number, payment receipt and confirmation messages until the connection is fully activated.
One Final Check Before You Pay
Before making the final payment, verify:
Name: Does the application show your correct name?
Address: Is the LPG delivery address correct?
Mobile: Is your registered mobile number correct?
Distributor: Is the selected distributor the authorised one serving your area?
Documents: Have you uploaded the correct identity and address proof?
Household: Does your household already have an LPG connection?
Amount: Does the payment amount match the official charge shown by the company?
Receipt: Have you saved the payment/application confirmation?
Getting these details right at the beginning can prevent avoidable delays later.
A new LPG connection can be applied for online with Indane, Bharatgas or HP Gas, but the documents and exact steps can vary by provider and state. Start with the official platform, keep your KYC documents ready, check for an existing household connection, and save every application and payment confirmation until the connection is active.